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Having issues with the screen displaying correctly?

Please follow the troubleshooting steps below if you experience any inconsistent visual issues after logging into the Next Generation of Stock Doctor for the first time:

Log out of Stock Doctor

  • Select your user name in the top right corner, above the "Company Search" box;

  • Choose the "Logout" option.

This will take you back to the login screen, where you can re-enter your Username and Password to log back in.

Quit your web browser

On a Windows computer:

  • Click the "Red X" in the top right hand corner on all open browser windows;
  • Re-open the browser;
  • Reload http://www.lincolnindicators.com.au/
  • Select the blue "Stock Doctor login" button to log back in.

On a Mac computer:

  • Select the bold menu to the right of the Apple icon.
    This will be the name of your web browser (Safari, Chrome, Firefox);
  • Select the "Quit" option at the bottom of the menu.
  • Re-open the browser;
  • Reload http://www.lincolnindicators.com.au/
  • Select the blue "Stock Doctor login" button to log back in.

Clear your browser cache
This will load the most current version of the Online Platform.

On a Windows computer, please press both the [CTRL] and [F5] keys together on your keyboard.

On a Mac computer, please press the following three keyboard keys together - [COMMAND], [SHIFT], [R].

Text Zoom
This will change the size of the text on the website, which may cause the layout to be affected.

To reset text zoom to the default 100% value, please press both the [CTRL] and [0] keys together.
([COMMAND] and [0] on a Mac computer)

To increase the text zoom value, and make the text appear larger on your screen, please press both the [CTRL] and [+] keys together.
([COMMAND] and [+] on a Mac computer).

To decrease the text zoom value, and make the text appear smaller on your screen, please press both the [CTRL] and [-] keys together.
([COMMAND] and [-] on a Mac computer).

Screen Resolution
Please ensure that your computer is using a Screen Resolution greater than 1280 x 720.

On Windows Vista, 7 or 8:

  • Right click on the desktop;
  • Select the "Screen resolution" option;
  • Check the value in the "Resolution" drop down, and make sure it is greater than 1280 x 720.

On Mac OS X:

  • Select the Apple icon in the top left corner;
  • Select the "System Preferences..." option;
  • Select the "Displays" icon, then the "Display" tab;
  • Within the "Resolution" section, check if the "Best for display" option is selected.
  • However, if the "Scaled" option is selected, make sure the number highlighted is greater than 1280 x 720.
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